TFA Help

What if I forget my password?

Don't worry - it's an easy fix. Just watch the short video here!

(Just go to www.flute.school and find "log in" on the top right. Then scroll down and click "forgot password".

When do I get charged for the academy?

Monthly payments: Your card gets charged the same day of the month as you joined. Eg if you joined on the 11th of the month, you'll get charged on the 11th of each month.

Yearly payments: Exactly one year after you joined, you'll be charged for your next year in the academy (and so on).

When are new lessons available?

New monthly lessons are published on the 1st day of each month. You'll be sent an email to notify you when they are ready to view!

New Transformation lessons become available at 12pm Sydney time on the day of their release. (To figure out the time in your own timezone, just Google "12pm Sydney time" and Google should tell you the time in your closest town. Yay for clever technology!)

How do I cancel my membership?

Watch this quick video for a walk-through!

In the left menu of the academy, click Settings to see where to cancel.

If for any reason, you're not able to cancel the subscription yourself, just send us an email ([email protected]) and we'll cancel it for you!

Try to let us know at least 3 days before your next payment is due, so that we have time to cancel it before your next payment.

I have a flute question about a lesson in the academy.

Under each lesson in the academy, you'll see a place for you to ask your question. Type it in there and either Rachel or Jane will respond to you inside the academy.

Also have a look at the other answers (in response to other academy students' questions) to see if they help you out!

Can I sponsor an academy scholarship student?

Yes you can! If you would like to become a sponsor of a flutist in a developing country, just visit this page here to find out more.

You can also sponsor someone you know (like a friend or family) who is in financial need and would benefit from a place in the academy.

How long can I view each lesson for?

All lessons are viewable for as long as you are a student in the academy!

The Online Concerts are not recorded, so come along live to join in!

How many times can I be a featured student in the Masterclasses?

Applicants who haven't been the featured student before will get priority, but you're most welcome to apply again and join the short queue to be the featured student again!

Accessing the academy on your phone

I have found the best way to access the academy on my phone is simply using the phone's browser (eg Safari, Chrome, Edge etc)

However, if you prefer to use apps, there are 2 apps that you'll need to access the content. They're easy to instal. The first one is called Kajabi (Android here and Apple here) and it's where you can watch the lessons.

And to access the forums with discussion between students, online concert information and more, it's the Kajabi Communities app (Android here and Apple here).

It's a bit awkward to have 2 different apps, but it does work once you get used to it. I still prefer just using the phone browser though. See what you prefer!

I haven't received my welcome card in the mail.

Jane will post your welcome card to you normally within 24 hours of you filling out the form!

Australia Post mail can take up to 3 weeks to get to international destinations. If you haven't got your welcome card within 3 weeks, let us know, and we'll pop a new card in the mail for you!

PS. If you're in Australia, it should only take a few days to reach you, yay!

How do I change my email address?

You can change your email address yourself in your Settings.

In addition, please email us ([email protected]) and tell us your new email so that we can update other records we have on file for you (like making sure you get your surprises on your birthday and academy anniversaries!)

How do I change my credit card details?

Watch this quick video to see how to change your card details.

(In the left hand menu of the academy, click Settings to change your card details.)

Will my current academy price ever increase?

Nope! Unless you cancel your membership, the price that you joined at is the price you have locked in forever. If you leave the academy, and then later want to join again, you'll pay the same price as new students joining. 

The locked-in price is one of the perks of being a long term student!

If you would like to pause your membership, you will also keep your locked-in price for when you return from your break.

The videos aren't loading properly.

Firstly, check your internet connection! Are other pages and videos (not part of the academy) also slow to load? If so, it sounds like it's your internet.

You can also try moving to a different part of the house (or park, or wherever you're watching!) to improve your wifi connection.

You can try using a different device (eg a phone vs laptop or computer) to see if your device is the problem.

And you can also try using a different internet browser, like Chrome, Safari or Firefox, for example.

Which website platform does The Flute Academy use?

Jane chose the fabulous Kajabi on which to run The Flute Academy. It makes it easy for you, as a customer to log in, watch and complete courses, as well as interact with Rachel and me, and with each other!

If you are wanting to start a business of your own, teaching your own special skill (or expertise) online, I would totally recommend Kajabi - have a look at what they can do here.